Got Questions?
Can’t find your answer below? Email hello@trymaklu.com — we respond within 24 hours.
Do you ship to Ireland? +
Yes! We’re based in Dublin and ship across Ireland. Standard delivery takes 3–5 business days. Express 1–2 day options are also available at checkout.
How much does shipping cost? +
Standard shipping is €4.99. Express is €9.99. Orders over €40 automatically qualify for free standard shipping — no code needed.
What is your return policy? +
We offer hassle-free 30-day returns on all unused, unopened items in original packaging. Contact hello@trymaklu.com to get the process started.
How long until my order arrives? +
Most orders are dispatched within 48 hours. Standard EU delivery takes 5–7 business days. Express takes 2–3 business days.
Do you ship internationally? +
Yes — we ship worldwide. International rates are calculated at checkout based on your location and order weight.
Can I track my order? +
Yes. You’ll receive a tracking number by email once your order is dispatched. You can also view tracking from your account page.
Are products suitable for children? +
Age suitability is listed on every product page. STEM kits and board games include official age ratings — please check before purchasing for younger children.
Do you offer gift wrapping? +
Yes! Select gift wrapping (€3.00) at checkout and you can include a personalised gift message. All bundles include premium branded packaging by default.
How do I use a discount code? +
Enter your code in the coupon field on the cart or checkout page and click Apply. Only one code can be used per order.
Is my payment secure? +
Absolutely. All payments are processed by Stripe — one of the world’s most trusted, PCI-compliant payment platforms. We never store your card details.